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REVISIT INTENTION WITH SERVICE RECOVERY: MEDIATING EFFECT OF SATISFACTION (A CASE OF 3-STAR HOTELS IN NORTH JAKARTA)

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Penilaian

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Purpose The purpose of this research paper is to find out the influence of service recovery justices which are distributive justice, procedural justice, and interactional justice towards guest satisfaction, as well as the influence of guest satisfaction towards revisit intention.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

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Penerbit

BEKASI : President university., 2016

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

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Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Administrasi Bisnis

Info Detail Spesifik

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Pernyataan Tanggungjawab

http://repository.president.ac.id/xmlui/handle/123456789/701

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