Gaya APA

Mengukur Kinerja Pelayanan dan Kepuasan Konsumen: Service Performance and Customer Satisfaction Measurement. (2021). Bandung: Pustaka Reka Cipta.

Gaya MLA

Mengukur Kinerja Pelayanan dan Kepuasan Konsumen: Service Performance and Customer Satisfaction Measurement. Revisi. Bandung: Pustaka Reka Cipta, 2021. Text.