Gaya APA

EBOOK : Strategic customer service : managing the customer experience to increase positive word ofrnmouth, build loyalty, and maximize profits, 1st Edition. (2009). New York: Amacom.

Gaya MLA

EBOOK : Strategic customer service : managing the customer experience to increase positive word ofrnmouth, build loyalty, and maximize profits, 1st Edition. 1. New York: Amacom, 2009. Text.