Gaya APA

How to Say It : Creating Complete Customer Satisfaction (Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service). (2013). New York: Prentice Hall.

Gaya MLA

How to Say It : Creating Complete Customer Satisfaction (Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service). . New York: Prentice Hall, 2013. Text.